At Thooba, we strive to provide you with high-quality products and a satisfying shopping experience. However, we understand that there may be instances where you need to request a refund. Please take a moment to review our refund policy:

1. Eligibility for Refunds:

• We accept refund requests for items purchased directly from our website within few days of receiving your order.
• To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Refund Process:

• To initiate a refund, please contact our customer service team at mail@thoobajewellery.com within the specified refund period.
• Provide your order number, a brief explanation of the reason for the refund, and any supporting documentation or images if applicable.

3. Refund Approval:

• Once your request is received, we will review it and notify you of the approval or rejection of your refund.
• Approved refunds will be processed, and a credit will be automatically applied to your original payment method within  few business days.

4. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

5. Non-Refundable Items:

• Certain items are not eligible for refunds, including gift cards, downloadable software, and personalized/customized products.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.

If you have any questions or concerns regarding our refund policy, please reach out to our customer service team at mail@thoobajewellery.com or 0494 246 2003.