We want you to be completely satisfied with your purchase from Thooba. If you have any concerns or need to return an item, please review our straightforward return policy:

1. Return Eligibility:

• You may return items within few days of receiving your order.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. How to Initiate a Return:

• To start the return process, please contact our customer service team at mail@thoobajewellery.com with your order number and details about the item you wish to return.
• Our team will provide you with instructions on where to send the return and any necessary forms.

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
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4. Exchanges:

• If you need to exchange an item, please contact our customer service team to discuss the process.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.

6. Refunds for Promotional or Sale Items:

• Refunds will be processed based on the actual amount paid at the time of purchase, taking into account any discounts or promotions.

If you have any questions or concerns regarding our return policy, please reach out to our customer service team at mail@thoobajewellery.com or 0494 246 2003.